Terms & Conditions

Version: 1.0  |  Last Updated: October 29, 2026

1. Introduction & Acceptance

Welcome to Best Online Casinos Canada (hereinafter referred to as "the Platform," "we," "us," or "our"), accessible at essentialelementswellness.ca. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," or "you") and the Platform governing all access to and use of our website, including any content, features, tools, games, promotions, and services offered therein.

By accessing, registering on, or otherwise using the Platform in any manner, you confirm that you have read, understood, and irrevocably agreed to be bound by these Terms in their entirety, together with our Privacy Policy and our Responsible Gaming Policy, each of which is incorporated herein by reference. If you do not agree with any provision of these Terms, you must immediately cease using the Platform.

We reserve the right to amend, modify, or replace any part of these Terms at our sole discretion and at any time. Amendments take effect from the moment they are published on this page. The date displayed at the top of this document indicates when the most recent revision was made. Continued use of the Platform following publication of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

These Terms apply to all visits to and uses of the Platform, regardless of how you access it — whether via desktop browser, mobile browser, or any other compatible device or application. Nothing in these Terms shall be construed as creating a partnership, joint venture, employment, or agency relationship between you and us.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" means the website located at essentialelementswellness.ca, including all subpages, features, content, and services offered thereon.
• "Account" means the registered user account created by and belonging exclusively to a single individual User on the Platform.
• "User" / "Player" means any individual who accesses, browses, registers on, or otherwise interacts with the Platform.
• "Bonus" means any promotional credit, free spins, cashback, reload offer, or other benefit awarded by the Platform to a User subject to specific terms.
• "Wagering Requirement" means the number of times a Bonus amount (or Bonus plus deposit amount, as specified per promotion) must be wagered before any associated winnings become eligible for withdrawal.
• "KYC" (Know Your Customer) means the identity and age verification process required by the Platform before a User may withdraw funds or access certain features.
• "Eligible Jurisdiction" means a territory from which use of the Platform is permitted under applicable law and Platform policy.
• "Restricted Territory" means any country, province, or territory from which access to or participation in real-money gaming is prohibited by local law or Platform policy.
• "Funds" means the Canadian Dollar (CAD) balance held in a User's Account, inclusive of deposited funds and credited Bonuses where applicable.
• "Prohibited Activity" means any conduct expressly forbidden under these Terms, including fraud, collusion, use of automated software, and multi-accounting.
• "RNG" (Random Number Generator) means certified software used to ensure the randomness and fairness of game outcomes.
• "Force Majeure" means any event beyond the Platform's reasonable control, including natural disasters, government actions, cyberattacks, or telecommunication failures.

3. Eligibility & Registration

3.1. Age Requirement

The Platform is strictly intended for adults. You must be at least 18 years of age to register an Account and participate in any activity offered on the Platform. In provinces where the minimum legal gambling age is 19 (including Ontario, British Columbia, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, and Manitoba), you must meet that higher threshold. By completing registration, you warrant and represent that you satisfy the minimum age requirement applicable in your province of residence. The Platform reserves the right to request documentary proof of age at any time and to suspend or permanently close any Account where it suspects the User is underage.

3.2. Geographic Eligibility

The Platform is directed at residents of Canada. Access from Restricted Territories is not permitted. It is your sole responsibility to determine whether accessing and using the Platform is lawful in your jurisdiction. The Platform makes no representation that its content or services comply with the laws of any jurisdiction outside Canada. Should you access the Platform from a Restricted Territory, you do so entirely at your own risk and may have your Account suspended without prior notice.

3.3. Registration Process

To create an Account, you must complete the registration form accurately, providing your:

• Full legal name (as it appears on government-issued identification);
• Date of birth;
• Current residential address in Canada;
• Valid email address;
• Chosen username and a secure password.

You agree that all information provided during registration and at any subsequent time is truthful, accurate, complete, and up to date. You are responsible for notifying us promptly of any changes to your registered details by contacting [email protected].

3.4. One Account Policy

Each individual is permitted to hold only one Account on the Platform. Registering multiple Accounts — whether under the same or different names, email addresses, or devices — constitutes a Prohibited Activity. Where multiple Accounts are discovered, the Platform reserves the right to close all associated Accounts, void any pending or historical Bonus awards linked to those Accounts, and permanently ban the individual from re-registering. Any funds in duplicate Accounts may be forfeited following investigation.

3.5. Know Your Customer (KYC) Verification

To comply with anti-money laundering (AML) standards and to protect both the Platform and its Users, we may require you to complete identity verification before processing withdrawals or at any time we deem appropriate. Acceptable KYC documentation includes:

• Proof of Identity: Government-issued photo ID (passport, driver's licence, or provincial ID card);
• Proof of Address: A utility bill, bank statement, or official government correspondence dated within the last three (3) months;
• Proof of Payment Method: A copy or screenshot of the payment instrument used for deposits (e.g., front of card with middle digits obscured).

Failure to submit satisfactory KYC documents within the timeframe requested may result in suspension of withdrawal rights or Account closure. We handle all KYC data in accordance with our Privacy Policy.

3.6. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password with any third party. Any activity carried out under your Account credentials is deemed to have been authorised by you. If you suspect unauthorised access, you must notify us immediately at [email protected]. We will not be held liable for losses resulting from your failure to keep login credentials secure.

4. Account Management

4.1. Account Balances

Your Account balance is denominated in Canadian Dollars (CAD). We do not pay interest on Account balances. All financial transactions are recorded and accessible through your Account history. You are responsible for reviewing your balance and transaction history regularly and reporting any discrepancies to us within seven (7) calendar days of the relevant transaction date. We reserve the right to correct any errors — including crediting or debiting your Account — if a manifest error is identified, even after funds have been withdrawn.

4.2. Inactive Accounts

An Account is considered inactive if no login or financial transaction has been recorded for a continuous period of twelve (12) months. We will notify you by email to your registered address before applying any inactivity administrative fee, giving you at least thirty (30) days to reactivate. Should the Account remain inactive after notice, an inactivity fee may be applied to your remaining balance on a monthly basis, subject to applicable law. Accounts reduced to a nil balance due to inactivity fees may be closed.

4.3. Account Closure by the User

You may request the closure of your Account at any time by contacting [email protected]. Upon receiving a closure request, we will process any eligible balance in accordance with our withdrawal procedures (see Section 5) and close the Account within a reasonable time frame. Please note that self-exclusion requests are handled separately and are governed by our Responsible Gaming Policy.

4.4. Account Suspension or Termination by the Platform

We reserve the right to suspend, restrict, or permanently terminate any Account, at our sole discretion, without prior notice, in circumstances including but not limited to: suspected fraud or abuse; breach of these Terms; failure to pass KYC verification; engagement in Prohibited Activity; or receipt of a legal order or regulatory direction. Where an Account is terminated due to a breach by the User, any remaining balance may be withheld pending investigation.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

The Platform supports the following payment methods for Canadian players. Availability may vary depending on your province of residence and the payment provider's own policies.

All times stated are estimates only and may be affected by network congestion, payment processor delays, KYC verification status, or bank processing schedules. The Platform does not guarantee that any transaction will complete within the stated timeframes.

5.2. Deposits

All deposits must be made in Canadian Dollars (CAD) unless otherwise specified. Minimum and maximum deposit limits are set per payment method and may be adjusted periodically. Details are displayed at the point of deposit within your Account dashboard. By making a deposit, you confirm that:

• The funds belong to you and are not derived from any unlawful activity;
• You are the authorised holder of the payment instrument used;
• You are not using funds belonging to or controlled by any third party.

Deposits made with a payment method not registered in your name may be returned and the Account suspended pending investigation. The Platform does not accept cash deposits under any circumstances. We reserve the right to impose additional verification requirements on large deposits in accordance with our AML obligations.

5.3. Withdrawals

Withdrawals are subject to the following conditions:

• Your Account must have successfully completed KYC verification before any withdrawal is processed;
• The withdrawal method must, wherever possible, match the deposit method used (same-method withdrawal policy);
• Any active Wagering Requirements attached to Bonuses must be satisfied before Bonus-related winnings can be withdrawn;
• Minimum withdrawal amounts and any applicable processing fees are displayed in the cashier section of your Account;
• The Platform reserves the right to perform enhanced due diligence on withdrawal requests exceeding certain thresholds, which may extend processing times.

Withdrawal requests are reviewed and approved or queued during business hours. Once approved internally, the time for funds to reach your payment instrument depends on the provider used, as indicated in the table above. Cryptocurrency withdrawals are subject to prevailing network fees, which are borne by the User.

5.4. Currency & Conversion

The Platform's primary operating currency is Canadian Dollars (CAD). If your payment method processes in a different currency, your bank or payment provider may apply a conversion rate and associated fees, which are entirely beyond the Platform's control. The Platform is not responsible for any currency conversion losses incurred by the User.

5.5. Failed & Reversed Transactions

In the event that a deposit fails after funds have been debited from your account, please contact [email protected] with your transaction reference. Chargebacks initiated by Users without prior good-faith contact with our support team may result in immediate Account suspension, recovery of any winnings obtained through the disputed funds, and referral to relevant financial fraud authorities. Abuse of the chargeback mechanism is treated as a Prohibited Activity.

6. Bonuses & Promotions

6.1. General Bonus Terms

From time to time, the Platform may offer Bonuses and promotional incentives to new and existing Users. All Bonuses are subject to these general terms and any additional specific terms published alongside each individual promotion. In the event of a conflict between these general terms and a promotion's specific terms, the specific terms shall prevail. The Platform reserves the right to modify, suspend, or withdraw any Bonus or promotion at any time without prior notice, provided that changes do not retroactively affect Bonuses already claimed and actively in use by the User.

6.2. Eligibility for Bonuses

To be eligible for a Bonus, a User must:

• Hold a fully registered and verified Account in good standing;
• Be a resident of an Eligible Jurisdiction;
• Not have previously opted out of marketing communications in a manner that also excludes Bonus eligibility (as specified in the relevant promotion);
• Meet any minimum deposit requirement specified in the promotion details;
• Not be enrolled in a self-exclusion programme at the time of claiming the Bonus.

Only one Bonus may be active per Account at any given time unless the specific promotion states otherwise. Bonuses are personal to the Account holder and may not be transferred, sold, or assigned.

6.3. Wagering Requirements

Wagering Requirements must be met before any winnings derived from a Bonus become eligible for withdrawal. The applicable Wagering Requirement multiplier for each promotion is stated clearly in the promotion's specific terms (for example, "35x the Bonus amount"). Wagering Requirements must be completed within the validity period specified in the promotion; failure to do so results in the automatic forfeiture of the Bonus and any associated winnings.

The following rules apply to wagering:

• Only real-money wagers placed with Bonus Funds contribute toward satisfying Wagering Requirements, unless the promotion specifies otherwise;
• Bets placed during system errors, technical faults, or connection interruptions do not count toward Wagering Requirements;
• The Platform may place maximum bet limits on wagers placed while a Bonus is active (typically CAD $5 per spin or hand, or as specified per promotion); exceeding this limit may result in forfeiture of the Bonus;
• Only bets that result in a settled outcome contribute — unsettled or voided bets do not count.

6.4. Game Contribution Rates

Different game types contribute at different rates toward Wagering Requirements. The following default contribution rates apply unless a specific promotion states otherwise:

Certain games may be excluded from Bonus play entirely. Excluded titles are listed within the specific promotion's terms or in the Bonus section of your Account.

6.5. Bonus Validity & Expiry

All Bonuses carry an expiry date. Unless stated otherwise in the specific promotion terms, Bonuses expire thirty (30) calendar days from the date they are credited to your Account. Free spins awarded as part of a promotion must be used within the validity period specified; any winnings generated from free spins are subject to the Wagering Requirements outlined in the specific promotion. Upon expiry, uncompleted Bonuses and any associated winnings are automatically cancelled without compensation.

6.6. Bonus Abuse & Fraud

Any attempt to abuse the Bonus system — including but not limited to: creating multiple Accounts to claim a Bonus more than once; using third-party software to exploit promotional mechanics; coordinating with other players to manipulate Wagering Requirement fulfilment; or exploiting an error in Bonus crediting — constitutes a Prohibited Activity. The Platform reserves the right to void all Bonuses, cancel related winnings, and permanently close any Account found to be engaged in Bonus abuse.

7. Games & Fair Play

7.1. Random Number Generators (RNG)

All games offered on the Platform that involve an element of chance are powered by certified Random Number Generator (RNG) technology. RNG systems are designed to produce outcomes that are statistically independent, unpredictable, and unbiased. The Platform only features games from providers whose RNG software has been tested and certified by recognised independent auditing bodies. Return-to-Player (RTP) percentages, where published, represent long-term theoretical averages across millions of game rounds and do not guarantee any individual result within any particular session.

7.2. Technical Malfunctions

In the event of a game malfunction, disconnection, software error, or technical fault, the Platform reserves the right to void any affected round or game session. Malfunction voids all pays and play. Neither the Platform nor the relevant game software provider shall be liable for any losses — actual or anticipated — arising from a game disruption. If a malfunction results in an inflated or incorrect Bonus payout or win display, the Platform is entitled to correct the balance to the accurate amount. Players should report any suspected game malfunction immediately to [email protected].

7.3. Prohibited Software & Automation

The use of any software, algorithm, script, bot, artificial intelligence tool, or other automated means to interact with the Platform — including to play games, claim Bonuses, or manipulate game outcomes — is strictly prohibited. The Platform uses monitoring and detection systems designed to identify unusual play patterns consistent with automation. Where such activity is suspected or confirmed, the Platform reserves the right to:

• Immediately suspend the affected Account;
• Void all associated game rounds and winnings;
• Forfeit all Account balances pending investigation;
• Permanently ban the User and any associated accounts or devices from the Platform.

7.4. Collusion & Cheating

Collusion between players — including the sharing of hole-card information in poker games, coordinated play to exploit Bonus terms, or any form of chip-dumping — is strictly forbidden. The Platform reserves the right to investigate any session or pattern of play that suggests collusion and to take enforcement action consistent with Section 7.3 above. Players who identify or suspect collusion are encouraged to report it to our support team, and all reports will be treated with confidentiality.

7.5. Game Rules & Information

Specific rules, paytables, and RTP information for individual games are accessible within each game's interface or information panel. In the event of any inconsistency between in-game information and external documentation, the rules displayed within the game interface take precedence. Players are encouraged to familiarise themselves with the rules of any game before wagering real money.

7.6. Platform Integrity

Any attempt to gain an unfair advantage through exploiting bugs, errors, or undocumented features of the Platform — whether in games, payment systems, or Bonus mechanics — must be reported to us immediately. Exploiting rather than reporting such vulnerabilities constitutes a Prohibited Activity and will result in Account termination and forfeiture of associated funds. The Platform reserves the right to reverse any gains made through exploitation, even if the funds have been partially withdrawn.

8. Tournaments & Lotteries

8.1. Participation

The Platform may, at its discretion, offer tournaments, leaderboard competitions, prize draws, or lottery-style promotions to eligible Users. Participation in any such event requires a fully verified Account in good standing. Unless stated otherwise, entry may require a minimum qualifying bet or deposit. Each event will publish its own specific rules, eligible games, entry requirements, prize structure, and duration. These specific rules form part of the binding terms of participation and supplement — but do not override — these Terms.

8.2. Tournament Rules & Prizes

Tournament rankings are calculated in accordance with the published scoring criteria for each event (e.g., highest cumulative win, largest single win multiplier, or most points accumulated). The Platform's decision on rankings and prize allocation is final. Prize funds are credited to winners' Accounts within the timeframe stated in the event's specific terms. Prizes may, depending on the promotion, be subject to Wagering Requirements. In the event of a technical error affecting tournament results, the Platform reserves the right to void, re-run, or otherwise adjust the affected event.

8.3. Prize Draws & Lotteries

Where the Platform operates prize draws, raffle, or lottery-style promotions, participation is subject to any applicable Canadian provincial laws governing such activities. Draw mechanics, odds of winning, and prize details will be disclosed in the event's specific terms. No purchase is required to enter a draw where prohibited by law; alternative methods of entry will be specified in those cases. The Platform does not guarantee any minimum prize pool unless expressly stated.

9. Intellectual Property

9.1. Ownership

All content on the Platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and layout of the website — is the intellectual property of the Platform or its licensors and is protected by applicable Canadian and international copyright, trademark, and other intellectual property laws.

9.2. Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial enjoyment. This licence does not permit you to: reproduce, modify, distribute, publicly display, reverse engineer, or create derivative works from any Platform content without express prior written consent from the Platform or the relevant rights holder.

9.3. User-Submitted Content

Where the Platform allows Users to submit reviews, comments, or other content, you grant the Platform a perpetual, royalty-free, worldwide licence to use, reproduce, and display such content in connection with the Platform's services. You warrant that any content you submit does not infringe third-party rights. The Platform reserves the right to remove any User-submitted content at its sole discretion.

10. Limitation of Liability

10.1. General Disclaimer

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, the Platform expressly disclaims all warranties, representations, and conditions — whether express, implied, or statutory — including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that the Platform will be free from viruses, malware, or other harmful components, and you are responsible for implementing appropriate security measures on your own device.

10.2. Exclusion of Consequential Losses

To the maximum extent permitted by law, the Platform, its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or information;
• Loss of goodwill or reputation;
• Indirect, incidental, special, consequential, or punitive damages;
• Losses arising from any interruption, suspension, or termination of the Platform or your Account;
• Losses resulting from Force Majeure events.

10.3. Aggregate Liability Cap

Where liability cannot be fully excluded by law, the Platform's total aggregate liability to you for any claim arising out of or in connection with these Terms — whether in contract, tort (including negligence), statute, or otherwise — shall be limited to the total amount of real-money deposits made by you to your Account in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

10.4. Indemnification

You agree to indemnify, defend, and hold harmless the Platform and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: your breach of these Terms; your violation of any applicable law; your infringement of any third-party rights; or your conduct on or in connection with the Platform.

11. Dispute Resolution

11.1. Informal Resolution

If you have a complaint or dispute arising from your use of the Platform, we encourage you to contact our support team in the first instance, as most issues can be resolved quickly and informally. You may reach us by:

• Email: [email protected]
• Subject line: "Dispute – [Your Account Username]"

Please provide a clear description of your complaint, relevant transaction references, dates, and any supporting screenshots or documentation. Our support team will acknowledge receipt of your complaint within three (3) business days and aim to provide a substantive response or resolution within fourteen (14) business days of receiving complete information.

11.2. Escalation Procedure

If you are unsatisfied with the initial response from our support team, you may escalate your complaint by requesting a senior review. To escalate, reply to the initial response email and include the words "Formal Escalation" in the subject line. A senior team member will review your case and issue a final determination within twenty-eight (28) calendar days of the escalation request.

11.3. Game Round Disputes

If you believe a specific game round was resolved incorrectly or unfairly, you must raise a dispute within seven (7) calendar days of the round in question. Disputes raised outside this window may not be investigated due to the limited availability of round-specific log data. Please include the game name, approximate time of play, and the round or session ID (if visible in the game interface) with your dispute submission.

11.4. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of Canada, as applicable within the relevant province, without prejudice to any mandatory consumer protection provisions that may apply in your jurisdiction of residence.

11.5. No Class Actions

To the fullest extent permitted by applicable law, you agree that any dispute resolution proceeding will be conducted on an individual basis only, and not as a class, collective, or representative action. You waive any right to participate in a class or collective action against the Platform.

12. Health & Safety

12.1. General Health Considerations

Prolonged use of any online platform, including online gaming websites, can have physical and psychological effects. The Platform encourages all Users to take regular breaks during gaming sessions, maintain a healthy balance between screen time and other activities, and be alert to signs of fatigue or emotional distress. Gaming should remain an enjoyable leisure activity, not a primary coping mechanism for stress, anxiety, or other mental health concerns.

12.2. Photosensitivity Notice

Some games on the Platform may contain rapidly flashing lights or animated sequences. Users who have been diagnosed with photosensitive epilepsy or other conditions that may be triggered by flashing imagery are advised to consult a medical professional before accessing such games and to take appropriate precautions.

12.3. Player Wellbeing

If you feel that gaming is negatively affecting your mental health, relationships, finances, or work performance, please seek support through the resources listed in Section 13 of these Terms and at our dedicated Responsible Gaming page. The Platform takes player wellbeing seriously and supports access to free, confidential help services across Canada.

13. Responsible Gaming

13.1. Our Commitment

Best Online Casinos Canada is firmly committed to promoting responsible gaming. We believe that gambling should be an entertaining and voluntary activity conducted within personal financial means. We support the adoption of player-protection tools and encourage all Users to set limits, take breaks, and seek help if gaming ceases to be fun.

13.2. Available Tools

The Platform provides — or directs Users to — a range of responsible gaming tools, including:

• Deposit limits (daily, weekly, monthly);
• Loss limits to cap total losses over a defined period;
• Session time reminders and cooling-off periods;
• Self-exclusion options ranging from temporary breaks to permanent closure.

Full details of available tools, how to activate them, and how to seek self-exclusion are documented on our dedicated Responsible Gaming page.

13.3. Support Organisations in Canada

If you or someone you know may have a gambling problem, free and confidential help is available from the following organisations:

• Responsible Gambling Council (RGC) — responsiblegambling.org — research, education, and voluntary self-exclusion guidance for all provinces.
• Gamblers Anonymous Canada — gamblersanonymous.org — in-person and online support groups; contact: [email protected] or 1-855-222-5542.
• Centre for Addiction and Mental Health (CAMH) — camh.ca — expert counselling, helplines, and information for individuals and families affected by problem gambling.
• ConnexOntario — connexontario.ca — 24/7 helpline for Ontario residents seeking mental health, addiction, and gambling support services: 1-866-531-2600.
• Gamtalk — gamtalk.org — online peer-support community offering live chat, discussion boards, and stories of recovery for individuals struggling with gambling issues.
• Alberta Health Services – Gambling Help — 1-866-461-1259 — confidential helpline and treatment referral services for Alberta residents.
• British Columbia Responsible & Problem Gambling Program — 1-888-795-6111 — province-wide counselling, referrals, and crisis support for BC residents and their families.

For comprehensive information about our responsible gaming policies, self-exclusion procedures, and player-protection tools, please visit our full Responsible Gaming page.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming Policy, constitute the entire agreement between you and the Platform with respect to your use of the Platform and supersede all prior or contemporaneous communications, representations, agreements, and understandings — whether oral or written — relating to that subject matter.

14.2. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect to the extent permitted by law. The severed provision shall, to the extent possible, be replaced by a valid provision that most closely reflects the original intent.

14.3. Waiver

No failure or delay by the Platform in enforcing any right or provision under these Terms shall constitute a waiver of that right or provision. A waiver shall only be effective if made in writing and signed by an authorised representative of the Platform. A waiver of a specific breach does not constitute a waiver of any subsequent breach of the same or any other provision.

14.4. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms to any third party without the Platform's prior written consent. The Platform may assign these Terms, in whole or in part, to any successor, acquirer, or affiliate, provided that such assignment does not reduce your rights under these Terms.

14.5. Force Majeure

The Platform shall not be in breach of these Terms or liable for any delay or failure to perform any obligation under these Terms where such delay or failure arises from events, circumstances, or causes beyond the Platform's reasonable control, including but not limited to acts of God, floods, earthquake, pandemic, war, government action, cyberattack, third-party network outages, or power failure. In such circumstances, the Platform's obligations under these Terms are suspended for the duration of the Force Majeure event.

14.6. Communications

By creating an Account, you consent to receiving communications from us electronically — including by email to your registered address — regarding your Account status, promotional offers, and updates to these Terms. You may opt out of marketing communications at any time by following the unsubscribe link in any marketing email or by contacting [email protected]. Transactional and legal communications (such as KYC requests, account notices, and Terms updates) cannot be opted out of while your Account remains active.

14.7. Contact Information

For general support enquiries, please contact:

• Support Email: [email protected]
• Privacy & Data Enquiries: [email protected]

We aim to respond to all support enquiries within three (3) business days.

Frequently Asked Questions (FAQ)

Q1: Can I use the Platform if I am under 18?

No. The Platform is strictly restricted to adults who meet the minimum legal gambling age in their province of residence — which is 18 in most provinces and 19 in several others. Any Account found to belong to an underage User will be closed immediately and all balances forfeited.

Q2: How long does the KYC verification process take?

In most cases, KYC verification is completed within 24 to 72 hours of receiving all required documents. During high-volume periods, this may take slightly longer. You will be notified by email once your verification is complete or if additional information is required.

Q3: What happens to my balance if I close my Account?

Any verified real-money balance remaining in your Account at the time of closure will be returned to you via your registered payment method, subject to standard withdrawal procedures and processing times. Bonus balances that have not met their Wagering Requirements are forfeited upon Account closure.

Q4: Why was my withdrawal declined?

Withdrawals may be declined for several reasons, including: incomplete KYC verification; outstanding Wagering Requirements; use of a payment method that does not match your deposit method; suspicion of fraudulent activity; or a request that falls below the minimum withdrawal threshold. If your withdrawal is declined, our support team will notify you by email with the reason and any steps you can take to resolve the issue.

Q5: How do I dispute a game result?

If you believe a game round produced an incorrect outcome, contact [email protected] within seven (7) calendar days, providing the game name, date and time of the disputed round, and any relevant session or round ID. Our team will investigate using server-side game logs and respond within fourteen (14) business days.

Q6: Are my personal and payment details secure on the Platform?

Yes. The Platform employs industry-standard encryption protocols to protect personal and financial data transmitted to and from the website. All data handling practices are described in detail in our Privacy Policy. We never sell your personal data to third parties for marketing purposes.

Q7: What should I do if I think I have a gambling problem?

Please contact our support team at [email protected] to discuss self-exclusion options, or visit our Responsible Gaming page for a full list of player-protection tools and Canadian support organisations. Help is free, confidential, and always available.